All products on Perthhype.com are guaranteed to be delivered within 60 days. If you buy any product through the site, you are protected if you don't receive your order on time. Given that we try to provide free shipping for most items please understand that we do have longer lead times. We will do our best to try and have your item delivered with in 20 days however.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of Perthhype.com
If you're not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your Perth Hype order.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Perth Hype cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
Where is your order?
If your order hasn’t arrived yet then please check the expected delivery date in your order confirmation email.
If your order has been sent on a traceable service you can check the latest updates using the link in your shipping confirmation email. Don’t worry if you can’t find your email – just contact us and we'll track it down for you.